Customer Experience Is the New Customer Service

Colin Nagy, Skift.”Customer Experience IS the New Customer Service”http://skift.com/2015/11/04/customer-experience-is-the-new-customer-service/, posted on 11/04/15 retrieved on 11/4/15 When customer service is done exceptionally well, it’s in part due to the predictive skills of the particular customer service representative. It’s like a game of checkers: understanding fairly predictable outcomes and always trying to think a step or two […]