Customer Experience Is the New Customer Service

Colin Nagy, Skift.”Customer Experience IS the New Customer Service”http://skift.com/2015/11/04/customer-experience-is-the-new-customer-service/, posted on 11/04/15 retrieved on 11/4/15 When customer service is done exceptionally well, it’s in part due to the predictive skills of the particular customer service representative. It’s like a game of checkers: understanding fairly predictable outcomes and always trying to think a step or two […]

5 Scientifically Proven Ways to Reduce Stress at Work

White, Martha C.”5 Scientifically Proven Ways to Reduce Stress at Work”http://business.time.com/2014/01/22/5-scientifically-proven-ways-to-reduce-stress-at-work/, posted on 01/22/14 retrieved on 8/21/15 Is stress as much a permanent fixture at your job as the office coffee machine? If so, you’ve got plenty of company. According to the American Psychological Association, workplace stress costs American companies an estimated $300 billion annually.  There’s […]

How to Organize Your Office for Maximum Productivity

Patel, Neil.”How to Organize Your Office for Maziumum Productivity”http://www.inc.com/neil-patel/how-to-organize-your-office-for-maximum-productivity.html, posted on 12/04/15 retrieved on 7/29/15 How to Organize Your Office for Maximum Productivity Having an optimal work space can greatly affect your productivity. Here is what you should do. IMAGE: Getty Images Where you work affects how you work. Working in a cluttered, messy, or distracting […]

50 Best Websites for Entrepreneurs

Hendrick, Drew “50 Best Websites for Entrepreneurs”, www.inc.com, http://www.inc.com/drew-hendricks/50-best-websites-for-entrepreneurs.html retrieved 07/23/2015 posted 9/16/2014 For entrepreneurs, time is especially precious. Every wasted minute is a lost opportunity for networking, growing the business, and of course making money. By Drew Hendricks Contributor, Inc.com@DrewAHendricks There are many websites out there that can help entrepreneurs grow a bigger, better business–but […]

How to find work/life balance as an entrepreneur

  Cooper, Belle Beth, “How to find work/life balance as an entrepreneur”, www.pickcrew.com, http://blog.pickcrew.com/entrepreneur-work-life-balance/ retrieved 05/12/2015 I love being an entrepreneur. It gives me the freedom to choose what I work on and when and how I do it. But there are two sides to every coin. The life of an entrepreneur lends itself to throwing out […]

Contingency Planning

Unknown “Contingency Planning”http://www.mindtools.com/pages/article/newLDR_51.htm, posted 2015 retrieved March 16, 2015 Contingency Planning Developing a Good ‘Plan B’ Have a solid Plan B ready. © iStockphoto/WendellFranks Fires, floods, tornadoes – these are things that we often connect with contingency planning. But what if your main supplier suddenly goes bankrupt? Or, your entire sales force gets food poisoning at the annual […]

A paperless law practice means you can use virtual assistants

Svenson, Ernie “A paperless law practice means you can use virtual assistants” http://www.paperlesschase.com, http://www.paperlesschase.com/paperless-law-practice-virtual-assistants/, posted September 17, 2013 retrieved March 12, 2015 Would you like help with those small office tasks that have to be done, the ones you’re doing yourself because you can’t find someone to help you on a part-time basis?  Consider hiring […]